Student Resources and Support Services
Office of Case Management and Victim Support Services
Lavin-Bernick Center (LBC) Garden Level, Suite G02
All Tulane students are eligible for case management services. When a student is referred, the Case Manager will meet with them to assess the student's needs and, with the student's input, determine the frequency of on-going case management.
The information shared with the Case Manager does not fall under the same confidentiality levels of a healthcare provider or psychotherapist/counselor. Every effort is made to protect your privacy and the information discussed will only be shared in the context of assisting the student. The Case Manager will share information on a need-to-know basis. In order to coordinate services, written releases of information are signed by the student, when necessary.
Case management services are considered private and are governed by the Family Education Rights and Privacy Act (FERPA). Information is only shared, without signed consent, with school officials in “need to know” or health and safety circumstances. For more information on FERPA, please click here.
Marked decline in academic performance, inability to cope with academic pressures, communication that is concerning, missing classes/assignments, continual seeking of special provisions, disorganized or erratic performance
Disruptive behavior, disturbing conduct, verbal or physical harassment, shift in mood that is sudden or significant, concerning use of alcohol and/or other drugs, self-harming behavior, risk-taking behaviors, thoughts or threats of harming others, disorganized speech/non-sensical conversation, emotional/physical outbursts, changes in personal hygiene/sleep/eating
Relationship issues, loss of family member or friend, verbal/physical/sexual abuse, depression that seems more than just the blues, thoughts or threats of suicide
Referring a Student
To refer a student, fill out this form.
Students who are interested in case management services or would like to learn more about it should contact the Office of Student Resources and Support Services at (504) 314-2160 or at firstname.lastname@example.org to schedule an appointment.
We will discreetly reach out to the student and determine what type of follow-up is needed. In most cases, we will provide some support services to the student. These may range from connecting a student to on-campus and/or community resources to enrolling the student in case management services. Often times, students welcome the intervention and are thankful that they have others who care about them.
If you are looking for a certain method of support from our office, be sure to include that in your report. While we are not always able to keep the reporting person’s identity confidential, we do not show the student identifying information in the submitted report and use a great deal of discretion when disclosing specific concerns.
When a report is submitted through the online concern report form it is:
It is important to remember that in many situations we will not be able to provide detailed follow-up information to the reporting person. We will share information on a need-to-know basis.