Case Management

Many students experience difficult times during college, due to either academic or personal reasons. Common stressors include medical, mental health, personal or family crisis, illness, or injury. These life events can interfere with a student’s ability to attain their goals.  

Case Management Services are designed to support students throughout their college career in order to best achieve their academic and co-curricular goals. Case Management does not solve our student’s problems for them, but rather helps the student identify the issues and appropriate resources and works collaboratively with the student to develop an action plan. We support and empower our students to take action and advocate on their own behalf.  

Staff from Case Management also triage referrals and other reported information or concerns as it comes in, investigates and gathers additional information, prioritizes reports, and determines appropriate responses, sometimes in conjunction with Process of Care and/or the Behavioral Intervention Team.  

Case Managers are available to consult with students, faculty, staff, families, and community providers to determine the best approach to the student’s current situation.

Common concerns and issues supported through Case Management Services:

  • Emotional distress/behavioral health concerns
  • Death of a family member or close friend
  • Serious illness (mononucleosis, meningitis, chronic illness, etc.)
  • Accident resulting in injury
  • Hospitalization and post-hospitalization support for emotional or physical condition
  • Academic concerns related to a crisis
  • Complete medical withdrawal and return to school
  • Referrals to on- and off-campus resources

Examples of services offered:

  • Assessment of student needs
  • Crisis prevention and intervention
  • Emotional support (Case Management is not counseling or therapy)
  • Student advocacy
  • Navigating campus and community resources
  • Coordination and follow-up support during and after a hospitalization
  • Health and safety referrals
  • Problem resolution
  • Outreach to students in distress or who may have experienced a crisis
  • Consultation with faculty/staff to support a student in distress
  • On-going individual meetings and support
  • Complete medical withdrawal and return to school

How to refer to Case Management

If a student is in immediate danger, please contact TUPD at (504) 865-5911. 

Students are referred to Case Management Services by faculty/staff, family, or other students when they have a concern regarding a student’s welfare. Students can also self-refer in order to access support and assistance. The goal is to avert more serious difficulties and help the student attain academic and personal success.

To connect a student with our office or report a concern, please complete a campus reporting form online. We will discreetly reach out to the student and determine what type of follow-up is appropriate.  

You may also contact our office directly by calling (504) 314-2160 or via e-mail at

How Students Can Access Case Management & Victim Support Services

If you are facing a problem, concern, or conflict and are not sure where to begin, please contact the Office of Case Management and Victim Support Services (CMVSS). During business hours you can call (504) 314-2160, e-mail, or stop by the Lavin-Bernick Center (LBC) Suite G02. For after-hour support, the Division of Student Affairs provides a 24/7 professional staff on call for urgent situations and can be reached by calling (504) 920-9900.  You can also connect with us if you complete a campus reporting form online.